Frequently asked questions
What is Merdec Oy's core area of expertise?
Merdec Oy specializes in three main areas: Water and Wastewater Treatment Technologies (Cleantech) and Project Development.
Do you offer services globally, or only in Finland?
Our Water and Wastewater Technologies are supplied globally, to over 80 countries.
How can we ensure your solution will be cost-effective for our project?
We utilize advanced 3D design and engineering to minimize material waste, optimize component life, and ensure the solution is perfectly tailored to your needs, thereby maximizing long-term efficiency and reducing total cost of ownership (TCO).
How do we initiate a project with Merdec Oy?
The best way to start is by contacting our sales team via the website form or email. We’ll schedule an initial consultation to define your specific needs and goals before providing a detailed proposal.
Where are Chain Scraper Systems used?
These are robust systems designed for effective and reliable removal of sludge and scum from sedimentation tanks in municipal and industrial wastewater treatment plants. We specialize in sophisticated and long-lasting designs.
Can you supply spare parts for systems not originally manufactured by Merdec?
Yes. With decades of experience, we can often supply high-quality, compatible spare parts and components for various existing Chain & Flight systems. Please provide the system specifications for verification.
What is your experience level in the water treatment industry?
Our team has over 50 years of combined water industry expertise, and we've been designing and manufacturing equipment for over three decades, ensuring reliable and field-tested product knowledge.
Are your Cleantech solutions environmentally certified?
We prioritize sustainability. Our solutions are designed to be energy-efficient and durable, adhering to strict international quality and environmental standards. Specific certifications can be provided upon request.
What are Chain Scraper Systems?
These are robust mechanical systems used in sedimentation tanks to continuously and efficiently remove sludge (from the tank bottom) and scum (from the surface) through the use of chains, sprockets, and scraper flights.
What are the key advantages of choosing your Chain & Flight (Chain Scraper) systems?
Our systems are known for their high durability, low maintenance requirements, reliable operation even in demanding environments, and ease of intallation (adjustability). We ensure optimal performance through advanced materials and precise 3D engineering.
Do you design solutions for municipal or industrial applications?
Both. We provide tailored sludge removal and handling solutions for a wide range of facilities, including large municipal wastewater treatment plants and various industrial process water treatment facilities.
What materials are typically used for your system components (e.g., chains and flights)?
We primarily use high-grade, corrosion-resistant materials, such as stainless steel and specialized plastics, to ensure maximum lifespan and minimal wear in challenging wet and chemical environments.
Can you supply spare parts for non-Merdec sludge collector systems?
Yes. With extensive product knowledge across the industry, we can often supply compatible, high-quality spare parts for many brands and types of existing chain and flight collector systems worldwide.
What is the typical lifespan of your equipment?
With proper maintenance, our systems are designed for exceptional longevity, often exceeding 30 years. Our commitment to quality materials and engineering minimizes the need for premature replacements.
Do you offer custom engineering for unique tank dimensions or challenging layouts?
Absolutely. We specialize in customized engineered solutions. We can design a tailored system to fit existing rectangular tanks or specific process requirements.
What kind of technical support do you provide after installation?
We offer comprehensive after-sales support, including system commissioning, operator training, technical troubleshooting, and scheduled preventive maintenance plans to ensure continuous optimal performance.
How can we ensure your solution is energy efficient?
Our systems are optimized for low-power consumption through efficient mechanical design and material selection that reduces friction. We focus on low Total Cost of Ownership (TCO) through energy savings and reliability.
How do you guarantee the quality and reliability of your components?
Quality is guaranteed through our ISO-certified manufacturing processes, rigorous material testing, and decades of experience in the demanding water industry, ensuring every component meets global standards.
How quickly can you deliver replacement parts or custom-engineered components?
Delivery times depend on the component and customization level. We maintain a stock of common wear parts for rapid dispatch and communicate clear lead times for custom-engineered orders.
What is the significance of your 3D design and engineering process?
3D design allows for precise visualization, accurate fitment checks, optimal material use, and the simulation of operation before manufacturing, leading to a flawless and fast installation on site.
How many countries do you have experience and partners in?
We have established partners and clients across more than 80 countries, demonstrating our capacity and reliability as a global supplier of specialized cleantech solutions.
How do we request a formal technical quote or consultation for a new project?
Please use our Request a Quote form on the website and include details about your tank dimensions, capacity needs, and application. A technical expert will respond to you promptly to initiate the consultation.